PRIVACY policy

At Solid Ground Wellness Inc., we are committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information provided to us through our counselling services. By accessing or using our services, you consent to the practices described in this policy.

            1.         Information Collection:

We collect personal information from our clients, including but not limited to: name, contact details, medical history, and any information voluntarily shared during counselling sessions. This information is collected through secure means, such as in-person consultations or encrypted online forms.

            2.         Use of Information:

We use the collected information for the following purposes:

            •           Providing counselling services and maintaining client records

            •           Assessing and monitoring the effectiveness of our services

            •           Communicating with clients regarding appointments, follow-ups, or other relevant information

            •           Complying with legal and regulatory obligations

            3.         Information Disclosure:

We understand the sensitive nature of the information shared during counselling sessions. We will only disclose personal information under the following circumstances:

            •           With client consent to share specific information

            •           When required by law or court order

Solid Ground Wellness Inc. may also disclose personal information when there is a risk of imminent harm to self or other, a risk of harm to a child (18 & under) or vulnerable adult.

            4.         Data Security:

We employ appropriate physical, technical, and administrative safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. These measures include secure data storage, encryption, and restricted access to authorized personnel only.

            5.         Third-Party Services:

We engage with trusted third-party service providers to assist in our operations, such as appointment scheduling or secure data storage. These providers are contractually obligated to protect the confidentiality and security of personal information.

            6.         Retention of Information:

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once no longer needed, we will securely dispose of or anonymize the data.

            7.         Your Rights:

You have the right to access, correct, or request the deletion of your personal information. To exercise these rights or address any privacy concerns, please contact us using the information provided at the end of this policy.

            8.         Changes to the Policy:

We reserve the right to update this Privacy Policy as necessary. We will notify clients of any material changes and seek their consent if required by applicable laws.

            9.         Contact Information:

For any questions, concerns, or requests related to this Privacy Policy, please contact us at:

SOLID GROUND WELLNESS INC.

212 - 9181 Main Street
Chilliwack, V2P 4M9

EMAIL admin@solidgroundwellness.ca

TEL (604) 785-0677